At The Gossy Shrub, each product is crafted with care and attention to detail. As a small business promoting mindful consumption, we follow a strict no return and no refund policy.
Exchange
- Exchanges are only accepted in the rare case of a defective or damaged product.
- To request an exchange, please email us at info@thegossyshrub.com within 24 hours of delivery, along with:Clear pictures of the defect/damageOrder number and details
- Once reviewed and approved, we will arrange for an exchange of the same product.
Important Notes
- Exchanges will not be accepted for reasons such as change of mind, size, or color preference.
- Products must be unused and in their original packaging for an exchange to be processed.
- Shipping timelines for the replacement will be communicated once your request is approved.
